Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lumina.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. This automatically-collected information is referred to as “Device Information.”

We collect Device Information using the following technologies:

Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. Learn more about cookies at www.allaboutcookies.org.

Log Files: Track actions occurring on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is referred to as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information collected to:

Fulfill orders placed through the Site (e.g., processing payment, arranging for shipping, providing invoices or confirmations).
Communicate with you.
Screen orders for potential fraud.Provide you with marketing information or advertising based on your preferences.
Device Information is used to:
Screen for potential fraud or risks (particularly IP addresses).
Improve and optimize the Site, including analytics about customer interactions and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your data as described above. For example:
Shopify: Our e-commerce platform. Learn more about Shopify’s privacy practices at Shopify Privacy Policy.
Google Analytics: Helps us understand customer usage of the Site. Learn more at Google Privacy Policy and opt out at Google Analytics Opt-Out.
We may also share your information to comply with applicable laws, respond to lawful requests (subpoenas or warrants), or protect our rights.

Behavioral Advertising

We use your Personal Information to offer targeted advertising or marketing communications. Learn more about targeted advertising:
Network Advertising Initiative.
To opt out:
Facebook
Google
Bing
You can also visit the Digital Advertising Alliance’s opt-out portal.

Your Rights

If you are a European resident, you have the right to:
Access the personal information we hold.
Request correction, updates, or deletion of your data.
Contact us to exercise these rights. Note that your information will be transferred outside of Europe, including to Canada and the USA.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this Privacy Policy periodically. Changes will reflect operational, legal, or regulatory adjustments.

SMS & Email

The Site uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS or email. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact Us

For questions or concerns, please contact us:

Email: Hello@lumina.com

Terms of Service

Overview

This website is operated by Lumina. Throughout the Site, “we,” “us,” and “our” refer to Lumina. By using our Site, you agree to the following Terms of Service (“Terms”).

Use of Site

By accessing the Site, you confirm you are at least the age of majority in your jurisdiction or have given consent for a minor dependent to use the Site.

You agree not to:

Use the Site for unlawful purposes.

Transmit viruses or destructive code.

Reproduce, duplicate, or exploit parts of the Site without our written consent.

Product Accuracy and Availability

We strive for accurate product information but cannot guarantee exact matches, including colors or descriptions.

Modifications

Prices and services may change without notice. We reserve the right to modify or discontinue parts of the Site without liability.

Governing Law

These Terms are governed by the laws of the United States.

For detailed terms, please contact us directly at info@lumina.com.